RPM

[richardphillips6208]

I've just installed the carb rebuild kit from RPM. All went well and I love the stainless hex-bolt kit that replaces the crappy screws used on the original Mikuni carbs.
Next is a new set of gaskets and a peek under the lid to see how the shims are doing.

Randy has enough gear on his website to keep my beloved going well for a long time. 

[FeralRdr]

Just wanted to give a great shout out to Randy for outstanding service and customer support.  I finally ordered and received the new RPM Oil Cooler Kit and got it installed a few weeks ago.  When I fired the bike up for the first time, I encountered a leak on one of the fittings.  After trying to troubleshoot the leak (checked fitting torque and line alignment) without success, I took a picture and sent it to Randy asking for assistance (I assumed I had done something wrong); this was on a Friday night at about 9:00 PM.  I awoke the next morning to an email from Randy (which he had sent out after midnight) saying that it was a bad fitting and that he would get a replacement line out ASAP.  The new line arrived on Monday, and I was soon up and running. 

I'd like to offer a thought on this experience.  Sometimes, a bad part makes it through the quality control checks.  Though many strive for it, no business ever gets 100% zero defects 100% of the time.  What makes the experience 100% for the customer is when the business stands by their products and services, and 'Makes it Right' in a timely manner.  Randy did that for me, and having the replacement line arrive in just 3 days is deeply appreciated.  To be clear, what I'll always remember about this transaction, is not that I got a faulty part in my kit, but that Randy stands by his products and 'Will' make it right if there is a problem.

Thanks Randy for the great service. 


Arizona, here I come.