Wills Rim Repair Problem

[andyb]

Be interested to hear how the missed riding time gets replaced.

[the fan]

What lost time? Mark had bent rotors. They were unusable.

He sent them to Will, and they are now straight and usable. This is based on Marks own posts.

I took it out for the first ride after the purchase and the rotors were warped.I must have missed it because my brain turned off at the chance to get a ZL1000.

I did lay them on a glass table and they did seem flat.

Will may or may not have had poor communications and shipping. We have only Marks words otherwise.

Confession time:

These threads, here and at the yahoo group came to Wills attention because I sent him an email letting him know. Will emailed me back completely surprised, and claiming he knew nothing about Marks complaints, by the next morning he emailed me again noting that others had contacted him as well.

Why did I do this? Several reasons. Mark seemed to be going to great lengths from his first post to trash Wills reputation. Based on my past experience with Will the accusations seemed unlikely and I posted as such. Marks rants seemed to get more and more vindictive, drawing others in to his one sided argument. I personally felt that at least some of the blame for any problem had to lay at the feet of Mr Question Mark, again based on past business experience, both with Will and running a few small businesses. I have seen the damage this type of thread can cause, true or not. Marks threats to spread this across the internet It only seemed right to let Will give his side. In the past I have been victim of this type of slander to my personal loss and that of my employers and I have no desire to see an honest business man go through the same.

Wills response here, and in private emails have confirmed, at least for me that he did his job properly and is willing to do his best to make things right. He may not be the most eloquent, but really how many machinists and mechanics are?

Oddly mark has been awfully quiet since Will stopped by to give his take on the transaction.


I have done business successfully with Will on 3 different occasions. 1 of these was when I sent Deans rims out, 1 of which required welding to properly repair. when I received the wheels I was pleasantly surprised at the results. Not only was the repair perfectly true and invisible unless you knew what to look for, Will even color matched the paint on Deans wheel. I had similarly damaged wheels repaired by a competitor for nearly triple the price and no where near the quality of repair.

My team mates have used Wills services as well. having literally dozens of wheels and rotors repaired over the past few years. All with excellent results. In fact I have 2 rims I will be sending out right after Vintage days for some minor repair.

[Question Mark]

Okay, so it seems this has become a rather hot topic.Not what I had intended...lesson learned.
I got to speak with Mr. Babb himself and he knew nothing about this till I made my posting and loyal customers contacted him.
It was I as figured after hearing his message he left me, office staff told him nothing.Since it's a family run business...husbands and ex-husbands fill in the blanks.
As it turns out Will is a great guy who takes tremendous pride in his work and is upset with the communication problems that arose.He truly understands customer service and says he is going to refund my money.I countered and just asked for the priority posting cost that essentially went wasted( due to wrong address ).The rotors are acceptable, not perfect, but acceptable.If calls had been returned in a timely fashion, this posting and others before it wouldn't exist.
We talked about how to avoid such issues while still keeping peace on the domestic front. I told him that until he gets a solid web guy, Facebook is a free way to advertise and post answers to more of the common questions.If someone out there can assist him.....
He was actually glad I used the tactics that I did to get his attention because otherwise he wouldn't have known what was going on.
I promised that as soon as I got home I would post the peaceful and amicable resolution of the comedy of errors.
For the fan and loyal customers I apologize for creating a Sh*t storm, but if no one is calling me back and there is no internet way of communicating...what's a guy to do?It was not personal and Will was quite understanding.As I said in the beginning he has a tremendous reputation and my gripes were administrative and communication in nature.His mechanical and engineering abilities and knowledge were never in question.
  Sorry for any disruption most posts may have caused..be well, be safe.