I will start like I did on Yahoo FJ. Why the F*** did I sell my FJ!?! :crazy:......It's official...I am a dumba**!!!!!
Okay. I bought a ZL1000 20,xxxmiles this year and when I tested it, all seemed fine(except usual ZL stuff).I took it out for the first ride after the purchase and the rotors were warped.I must have missed it because my brain turned off at the chance to get a ZL1000. My mechanic told me about Wills Rim Repair in S.C. Apparently, the guys on the W.E.R.A. forum have had great success.
I called, the woman, she told me that they do rotors for $10 ea.SWEET!! She said that they get sent back within 5days of receiving them and payment.
May13 I sent them USPS priority with the check inside, my info and prepaid postage.I called and spoke to her to tell her they were on their way with check,info and stamps.She said okay.
May15 they got them(I paid for delivery confirmation).
May 17th was the first business day.
By Tues. the 25th, I have seen or heard nothing.... so I called.Now, I know this is the peak season due to the colder states rushing to enjoy a brief summer.
She returned my call the 26th.She says," what's the name? Oh, here's your box, and the check is in it and stamps for return delivery"."we'll send them out this afternoon". I'm happy and I say I understand they're busy, can't wait to get them, blah,blah,blah.Have a great day.
It took two days from upstate NY to get to S.C. By Sat.the 29th I started to wonder.Mem. weekend is over, it's Tues. and I call. She answered.I asked if I could get a tracking number because I paid for priority and it's five days now...I mean, should told me they would send them out Wed.afternoon.She say," I'm not at the office right now, but I will be in an hour and I will call you with the tracking number".
Nothing.Wed. I call......no answer.
Thurs. I call.......surprise....no answer.I left a now mildly irritated message stating she said she would call me back and I have yet to get a tracking number or my $380+ rotors.If there was a problem, they could just tell me.At least that shows some respect.I want the rotors, but stuff happens...and yes, it's peak season.I get it.
Still nothing.By the way, the check didn't get cleared till 6/3.Now they have the money and my rotors are serving time in limbo.
Has anyone else dealt with these people?I have been nice and polite since the get go...except for the last call, and even then I was polite.
Again, I get that it's peak season and that having the rotors repaired for only $20 is WAY cheap,and that there is a clearance time for checks but am I wrong for getting the feeling I am getting the run around?She told me it would be five days and when I call after eight, she has no idea who I am and just notices the check and stamps in the box ....I already told her about!
So.I now say stay away from these people until I get the rotors, then I will report as to whether they actually "straightened" them or not.
If the rotors come back damaged or nothing done to them.Any ideas how to handle this?I paid for services rendered.I plan to tell every forum(7) I belong to about this poor customer service.
Any advice would be appreciated. My gripe, just to be clear, is the poor communication, apparently unrealistic time lines , and avoidance of just being honest with me. Sure, if they told me they goofed I'd be annoyed, but I could respect their openness. Now I just feel as if my ZL1000 is a hostage of their poor customer service and I am being played for a sucker. :negative:
I know, I know...never would have had this issue with my FJ. :dash2: :dash2: :dash2:
There's actually a forum for this :empathy3:
Sucks though, I don't understand how places can even stay in business when they can't be simply honest. Seems like many folks will put up with more crap if they're being told the truth.
I have used Wills several times, in fact they have one of my wheels right now, and did the wheels on Deans FJR. Contacting them on the phone can sometimes get a bit maddening, but it's been my experience that Will Babb does great work. Personally I have always paid with paypal so I have no idea how they handle checks.
My best luck in catching her on the phone seems to be around 10 AM EST. Pretty sure they are a small business and she handles most of the phone and shipping stuff in the mornings.
You are right about that 10a.m. thing.I posted on Yahoo so this will be short.
They have had great reviews, so I don't get why I seemed to having this issue.
Just to keep anyone who is interested up to date.......I called Wills yesterday and spoke with the woman.She said she sent to rotors.She gave me a tracking number and USPS said the package was sent on the 2nd.delivered on the 4th....hmmmmm...no package at MY home. :negative:
Call Wills back and she claims she paid for signature confirm, USPS says no.Wll she call me back today and tell me what her receipt says?
Okay, even if USPS has F***'d up.....Mt rotors were not shipped until I finally got pissed enough to leave an irate message.Remember that on June 1st she said she would call me back with a tracking number, no call back, but the rotors were sent June 2nd........She must think I am Marcellus Wallace and I must look like a b*t*h. :unknown:
AND the week before( MAY26th) she said " oh here's your box with the check and stamps..will send these out this afternoon." Okay may26th, June 2nd am I missing something here!?!
I am to the point I will just be glad to get them...but will they be fixed after all this?
Again a lot of people will say they have had great luck.I HAVE NOT! Small family business or not...the "run around" is still wrong.
Is it just paranoid me or has customer gone the way of the English language? :bomb:
For those who care I will give you the finally chapter in this ridiculous and unnecessary comedy of unprofessional errors. :negative:
For anyone that was interested about my dealings with Will Babb's business.. Willsrimrepair
The final outcome is this....
After dodging calls , telling me my rotors were sent out..TWICE..and not being sent in reality,the woman put the wrong address on the box.101 instead of 19...
I have not put the rotors on because I got them while I was at work last night so as to Mr. Babb's work...can't say.I did lay them on a glass table and they did seem flat.
I know that others on this forum have had great success, but I find this kind of customer service and lack of organization unacceptable.
Of course my postal carrier dropped the box off at 10 even though it said 101.AND it had my name.....he's been doing this route for several months now.Plus I have chatted with him a few times.
It would seem it was my turn for the comedy of errors.
I hope I am never forced to turn to Wills for repair.I will save and buy new.
:mad:
This is a follow up to the previous complaint...
So, I sent ZL1000rotors(USPS PRIORITY) to be straightened by Will Babb at Wills Rim Repair....and they are still warped.They are usable, but not fixed and I really don't trust them.I received terrible customer service and then insufficient repairs. Hundreds of guys on W.E.R.A. and Dennis from this forum have had fantastic success.Not me.
I called ahead, sent all info(name,address,phone,email), my check had my address, the priority shipping box had my return address.
The woman told me they send things back five days(business) after receiving them.They got the rotors May15th(Sat.) and that would make Mon. May17th the first day.
Tues. May 25th I called and she returned the call May26th.She acted like she had no idea the info or shipping stamps were in the box.She said they would send them out today(May26th). So all of Memorial weekend I looked for them.Mind you, I sent and paid for return shipping USPS PRIORITY.Nothing by Tues. June 1. It took two days to send the rotors from NY to S.C.
Tues June1st I called and she said she wasn't at the office, but would call me in an hour and give me a tracking number.....tick,tock....I called Thursday June3rd and no answer, no return call.
On Tues. Jun 7th I called and she answered.She was genuinely surprised I didn't get it.She even had the tracking number on hand!What a surprise.....
So I used the tracking number and found out she sent it, finally, Wed. June 3rd(not May 26th or June 1st as she told me) to the wrong house number on my street where people who didn't know me, held it until they saw a postal carrier.The P.S (who didn't remember ever delivering any boxes on our short street) knew it was mine and I got the now mildly warped rotors on June9th.I called to let them know I got them and no answer.
Due to business engagements, I was not able to get the rotors on till June 21st only to find that Will Babb and his office manager(wife I assume) screwed me.
I haven't called because I really don't want any dealings with those people.They're in S.C. and I am in NY. What recourse do I actually have?
Anyone wanting to visit 416 Winding Brook Ct. in Greenville S.C. and let them know how they screwed a forum member....feel free.I still have all of my receipts of shipping,check copies, and phone call records for proof of voracity.
I called the business this morning (6-23-10) and left a message stating that if I didn't get an apology and refund I would keep all the forums I belong to updated.I want to make sure no one else gets the run around like I did.
Mr.Glover,
I would like to start off by saying I really hope that you can find a creative hobby or a productive outlet of some sort to better occupy your time. I am sorry you feel that your phone calls have been dodged.If I am unable to answer the phone{due to working} I have a voice mail like most people, in which you leave a message and I do return phone calls within one business day.Your phone calls have been returned within one business day of the time you left them. Your rotors were sent out in an appropriate amount of time{you did tell me that there was no big rush on them} so they were sent out within 5-7 business days,which is average turn around time. All customers are asked to place their contact information in the box with whatever they are shipping to us {which you did not do} therefore leaving me to go by the chicken scratch handwritting that was on your return label for your return address.We have been in business now for a little over twelve years.Our business has not earned its good reputation by giving poor customer service and by sending out poor quality work.If you are not satisfied with your rotors you could have simply called and we would have gladly fixed the problem for you.Perhaps they could have been damaged during shipping, however you did say that they are in better shape than they were.At any rate we will be glad to recheck the rotors and fix any problem there may be with them and pay for the return shipping to you if you would like to send them back to us.Due to the poor manner in which you have chosen to handle this situation I will not be returning any of your phone calls,however you can contact me via e-mail[willbabb@hotmail.com]. God Bless You
I called you this morning and you would not answer my call. Call me and i will apologize and refund your straightening and shipping cost. I try to satify every customer in every situation there might be whether something was damaged in shipping or me and the customer had a misunderstanding of what i was suppose to do for them. Out of twelve years of providing professional cheap service why would i try to screw you or anyone else for that matter. I have three daughters and a wife that rely on me to provide for them and that would make no sense at all to try to dodge someones call or try to keep there rotors or send something out that i did'nt think was useable. It is possible the rotors got hit in shipping or one of my dial indicators is getting dirty which will read a little off, which i look for that all the time so i don't have that problem. Your hub could possibly have runout were the rotors mount??? I have thousands of satified customers, but there is always going to be that person that can't be satisfied no matter what. I have gotten 63 emails so far from customers letting me know that there is a guy trying to bash me on some forums. If i have a business that screws people over then why would so many people me looking out for me. I am sure there would be more people emailing if they were a member of your forums. You go straight to bashing people over something they are not aware is wrong. All you had to do is speak with me and this would have been resolved in a professional manner instead of going straight to the internet and trying to ruin a business. Be careful which forums you join because there is people out there that like to bash back as your are doing.
WillBabb Wills Rim Repair Greenville SC 29617 864-7871351
Sorry Mark, but the guy seems reasonable to me. From what little I have read here, seems to me that you've gotten overly wound up about some fairly simple glitches. Rightly so, he's offered to fix the rotors that still do not seem right -and pay the shipping. Although anoying, it sems reasonable. My advice, put sown the axe that you've been grinding and give the guy a chane to make it right. Establish a specific expected time line for return, and I'd bet $1. that he makes it happen.
Just my observation from +/- 1 million miles away.
Dan
Mark, the guy has offered to make good. I think you owe him the opportunity to make it right. Think how you'd feel in his shoes :flag_of_truce:
My 2ยข
that's where holeshot bill sent my two dented fjr rims, i don't know about the turnaround time, as bill had the bike, but my rims turned out perfect from what i can tell. so i have a thumbs up for them.
Mark, all you have to do is call and i will refund your money or send the rotors back to me and i will recheck for free and return for free. I always want to have a satisfied customer. When you call we will handle the situation as all this other stuff never happened so we can discuss want you want me to do and we will do exactly that or send the rotors back and i will recheck them exactly that, with no arguing.
Will Babb 864-329-7671
I am in a basement shop so my signal comes and goes all the time, so if you don't get me then leave a message and i will call you back guaranteed.
Mr Babb,
I have not heard of your company previously, nor do I know exactly what services you provide (surface grinding rotors? straighten bent rims?), but the professional, constrained manner you have responded to this, the efforts you have made to respond, and the support of satisfied customers impresses me. If (when) I find myself in need of wheel or rotor work, you will be the first I contact.
Chris Wyatt
Be interested to hear how the missed riding time gets replaced.
What lost time? Mark had bent rotors. They were unusable.
He sent them to Will, and they are now straight and usable. This is based on Marks own posts.
QuoteI took it out for the first ride after the purchase and the rotors were warped.I must have missed it because my brain turned off at the chance to get a ZL1000.
Quote
I did lay them on a glass table and they did seem flat.
Will may or may not have had poor communications and shipping. We have only Marks words otherwise.
Confession time:
These threads, here and at the yahoo group came to Wills attention because
I sent him an email letting him know. Will emailed me back completely surprised, and claiming he knew nothing about Marks complaints, by the next morning he emailed me again noting that others had contacted him as well.
Why did I do this? Several reasons. Mark seemed to be going to great lengths from his first post to trash Wills reputation. Based on my past experience with Will the accusations seemed unlikely and I posted as such. Marks rants seemed to get more and more vindictive, drawing others in to his one sided argument. I personally felt that at least some of the blame for any problem had to lay at the feet of Mr Question Mark, again based on past business experience, both with Will and running a few small businesses. I have seen the damage this type of thread can cause, true or not. Marks threats to spread this across the internet It only seemed right to let Will give his side. In the past I have been victim of this type of slander to my personal loss and that of my employers and I have no desire to see an honest business man go through the same.
Wills response here, and in private emails have confirmed, at least for me that he did his job properly and is willing to do his best to make things right. He may not be the most eloquent, but really how many machinists and mechanics are?
Oddly mark has been awfully quiet since Will stopped by to give his take on the transaction.
I have done business successfully with Will on 3 different occasions. 1 of these was when I sent Deans rims out, 1 of which required welding to properly repair. when I received the wheels I was pleasantly surprised at the results. Not only was the repair perfectly true and invisible unless you knew what to look for, Will even color matched the paint on Deans wheel. I had similarly damaged wheels repaired by a competitor for nearly triple the price and no where near the quality of repair.
My team mates have used Wills services as well. having literally dozens of wheels and rotors repaired over the past few years. All with excellent results. In fact I have 2 rims I will be sending out right after Vintage days for some minor repair.
Okay, so it seems this has become a rather hot topic.Not what I had intended...lesson learned.
I got to speak with Mr. Babb himself and he knew nothing about this till I made my posting and loyal customers contacted him.
It was I as figured after hearing his message he left me, office staff told him nothing.Since it's a family run business...husbands and ex-husbands fill in the blanks. :dash2:
As it turns out Will is a great guy who takes tremendous pride in his work and is upset with the communication problems that arose.He truly understands customer service and says he is going to refund my money.I countered and just asked for the priority posting cost that essentially went wasted( due to wrong address ).The rotors are acceptable, not perfect, but acceptable.If calls had been returned in a timely fashion, this posting and others before it wouldn't exist.
We talked about how to avoid such issues while still keeping peace on the domestic front. I told him that until he gets a solid web guy, Facebook is a free way to advertise and post answers to more of the common questions.If someone out there can assist him.....
He was actually glad I used the tactics that I did to get his attention because otherwise he wouldn't have known what was going on.
I promised that as soon as I got home I would post the peaceful and amicable resolution of the comedy of errors.
For the fan and loyal customers I apologize for creating a Sh*t storm, but if no one is calling me back and there is no internet way of communicating...what's a guy to do?It was not personal and Will was quite understanding.As I said in the beginning he has a tremendous reputation and my gripes were administrative and communication in nature.His mechanical and engineering abilities and knowledge were never in question.
Sorry for any disruption most posts may have caused..be well, be safe.